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Product Support Analyst

Company: VirtualVocations
Location: Irvine
Posted on: October 30, 2024

Job Description:

A company is looking for a Product Support Analyst to serve as a liaison between business and technology teams while providing technical support to clients.



Key Responsibilities

Provide technical support to users and troubleshoot software-related issues
Manage user accounts and conduct analysis reporting using various tools
Conduct product demonstrations and support clients during pre-sales and post-sales stages


Required Qualifications

Experience in analysis and troubleshooting of technical issues
Knowledge of product/project management methodologies and tools
Experience with Microsoft 365/Office product suite
Flexibility to work outside of core business hours when needed
Experience in the title industry or software industry with a focus on SaaS solutions is ideal but not required

Keywords: VirtualVocations, Murrieta , Product Support Analyst, Professions , Irvine, California

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