Human Resources Manager
Company: Marriott Vacations Worldwide
Location: San Diego
Posted on: October 2, 2024
Job Description:
Salary Range: $75,000-$90,000Position Summary
The Human Resources Manager will report directly to the Area
Director III, Human Resources, and will be responsible for
overseeing, assessing, and managing all human resources functions.
These include compensation, work environment, associate relations,
unemployment, worker's compensation, compliance, and the
interpretation of site and company HR policies and procedures. This
role demands a strong generalist background, with a particular
focus on associate relations. The Human Resources Manager will
assist site managers with the preparation and execution of
investigations and hearings, and will collaborate with regional HR
staff on worker's compensation matters. Working with a high degree
of autonomy, the incumbent will ensure that Work Environment
programs and processes are effectively implemented to achieve
alignment with broader business objectives and strategies. The
Human Resources Manager will be responsible for supporting one
site.
Expected Contributions
Strategic Human Resources
- Provides liaison and consulting services to all levels of
management and associates, interpreting and defining Division and
Human Resources policies and procedures to ensure/enforce
compliance.
- Develops, plans, and carries out all local policies and
procedures relating to all phases of Human Resources.
- Analyzes and reviews statistical data and reports to identify
and determine causes of turnover and retention within the
workforce, and develops recommendations/improvements to management,
as well as improvements to employment policies, processes, and
practices.
- Assists site leadership in the planned development and
reinforcement of organizational strategies, structure, and
processes.
- Works with site management to identify current and future
weaknesses and strengths; problems and concerns; job satisfaction
and productivity.
- Works with all levels of management on-site to ensure
organizational competence and performance management.
Compensation
- Manages and administers compensation programs within and as
established by Compensation COE. - Will consult with Compensation
COE and Director of HR accordingly.
- Advises and recommends to all levels of management appropriate
compensation actions/adjustments to attract, retain, and motivate
employees.
- Partners with Director of HR and Compensation COE on
non-management pay administration guidelines, including annual
performance/merit increase guidelines.
- Partners with Director of HR and Compensation COE on issues
relating to wage parity/analysis.
Work Environment
- Manages and maintains positive associate relations.
- Monitors work environment for any signs of potential union
organization.
- Liaise with the Director of Human Resources, and where needed,
COE Work Environment manager to ensure that consistent treatment is
being afforded to all associates.
- Participate in and support Positive Work Environment (PAR)
training, labor/employee relations-related interventions (focus
groups, feedback sessions, etc.), Guarantee of Fair
Treatment/Arbitration in collaboration with the COE Work
Environment Team to come to a satisfactory resolution.
- Responsible for documentation and disciplinary action training
for line managers.
- Coach and advise management on Work Environment issues.
- Key escalation point for associate relation issues (e.g.,
progressive discipline issues)
- Participate in resolution of serious grievances surfaced by any
site.
- Ensure that disciplinary procedures are consistently and
appropriately administered on site.
- Ensure and guide communication of site rules and regulations,
the progressive discipline policy, Associate Resource Line,
Business Integrity Line, and the Guarantee of Fair Treatment.
- Partners with site management and Director of HR in development
of policies that may result in disciplinary procedures.
- Assist Director of Human Resources in research and preparation
of employment lawsuits for corporate and outside counsel.
- Coordinate responses to subpoenas as directed by corporate
counsel.
- Provides liaison and consulting services to all levels of
management and associates interpreting and defining established
policies and procedures.
- Consults and reviews grievances processed through various
grievance programs, and handles investigations and analyses
required to prepare company answers and resolutions to such
grievances.
- Handles all legal tasks regarding terminations, annulments.
Associate Relations
- The HRM should be proactive in all areas of Associate
Relations.
- The HRM will review Engagement Survey scores for all sites in
market, provide analysis, and will schedule visits as needed to
area sites addressing any improvement plans to mitigate issues
being escalated through the Business Integrity Line/Guarantee of
Fair Treatment lines.
- Where possible the HRM should be aware of any issues relating
to Associate areas at any site which might impact associate
well-being (e.g., the Associate breakroom/the Associate
entrance).
- The HRM is responsible for the on-site life cycle of the
Engagement Survey and the associated action planning. In addition,
they are responsible for overseeing the improvement of those sites
and departments who fail to meet the minimum standards in any
portion of the lifecycle and/or the associated metrics.
Unemployment/Worker's Compensation
- Act as key consultant with site Staff for workers' compensation
activities.
- Ensure sites have systems in place to record absences, time-off
requests, and shift turndowns.
- Discuss with site management appeal processes when
applicable.
- Assist in preparing documentation for hearings, as
necessary.
- Prepare and consult with site management representatives for
attendance at hearings and attend as necessary.
Compliance
- Reviews adherence to the Federal Wage and Hour Law/Fair Labor
Standards Act and other legal requirements.
- Ensures site compliance with all applicable HRC policies,
procedures, and
- Remains current on government regulations and legislation in
order to manage the associate relations program to ensure/enforce
consistent and fair application and compliance of HRC and local
regulations.
Talent Acquisition
- Point of contact for Talent Acquisition COE and back up On
Boarding Coordinator in the absence of HR Coordinator/Partner.
- Provides Talent Acquisition COE with staffing updates, assists
in obtaining approvals for hiring exceptions, and provides COE with
applicant eligibility and rehire status.
Talent Management
- Supports Director of HR in planning, coordinating, and
directing associate training programs. Facilitates day one
orientation in the absence of HR Coordinator/Partner at the
site.
- Provides task aids and training materials to site leaders and
associates.
- Conducts impromptu one-on-one trainings as needed during site
visits.
General
- Remains current with new labor legislation, court decisions and
government regulations in order to keep abreast of legal
developments.
- Maintains a good business relationship with all
legal/government institutions.
- Perform other duties as appropriate.Candidate Profile
Education
- Bachelor's degree in Human Resources, Business Administration,
or similar discipline or related experience.
Experience
- Two to four years of progressive HR Generalist experience.
- Experience in Vacation Ownership, Hospitality, or Vacation
Ownership Sales and Marketing preferred.
- PHR or SHRM - CP certification preferred.
Skills & Attributes
- Proven ability to apply excellent written and verbal
communication skills.
- Proven ability to collaborate and resolve issues and influence
without position authority.
- Proven ability to function as a team player who works with a
high degree of independence and credibility, and
professionalism.
- Proven ability to quickly build rapport and trust.
- Proven ability to provide strong coaching and influencing
skills.
- Proven ability to maintain a high degree of confidentiality and
integrity in dealing with sensitive information.
- Develops and maintains effective relationships with a broad
group of stakeholders in order to foster trust and influence key
decisions.
- Proficiency with Microsoft Office products, including Word,
Excel and PowerPoint.
- Analyzes and assesses situations to find effective solutions;
creative problem solver; engages in fixing the problem; makes
decisions using data.
- Ability to manage and administer a broad range of tasks
including resolving complaints, counseling managers and employees
on the interpretation of policies and procedures and concurrent
complex tasks.
- Delivers results under difficult conditions and demonstrates
balanced judgment under pressure.
- Makes decisions in a timely manner, sometimes with incomplete
information, ensuring all deadlines are met.
- Possesses strong organizational skills and ability to manage
multiple tasks developing and using systems to organize and keep
track of information.
- Integrates and balances priorities, work activities and
resources for the benefit of multiple key stakeholders.
- Ability to be an active learner enhancing professional and
business growth through the acquisition of knowledge and
experiences; proven ability to challenge organizational norms and
accepted thinking to improve effectiveness.
- Knowledge of principles and practices of human resources
management.
- Evaluates and remains current of business trends and HR trends
to modify strategies.
- Ability to prepare written reports, correspondence, and
presentations to site leaders as required.
- Experience building local community relations to enhance
overall human resources business operations.
- Knowledge of information technology, including hardware and
software applications, used in the Human Resources function.
- Bi-lingual language preferred depending on individual site
needs.
- Demonstrated ability to seek out and implement process
improvements.
- Achieves results with minimal supervision.
- Demonstrates self-confidence, energy, and enthusiasm.
- Understands how to manage in a culturally diverse work
environment.
- Ability to interact with all levels of associates and
management.
- Manages time well and works in a fast-paced, rapidly changing,
and stressful environment
- Controls group or inter-personal conflicts effectively.
- Ability to maintain physical condition and stamina appropriate
to the performance of assigned duties and responsibilities which
may include sitting for extended periods of time and operating
assigned office equipment, and other duties as assigned.
#LI-SW1Marriott Vacations Worldwide is an equal opportunity
employer committed to hiring a diverse workforce and sustaining an
inclusive culture.
Keywords: Marriott Vacations Worldwide, Murrieta , Human Resources Manager, Human Resources , San Diego, California
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